At Master Drain, our reputation is built on trust, reliability, and the peace of mind we bring to our customers. We believe our work speaks for itself, but the words of our clients speak even louder. Here’s a look at what people across the GTA are saying about their experience with the Master Drain team.
Plumbing emergencies don’t wait for business hours, and neither do we. We are committed to providing a rapid response when you need it most. Whether it’s a holiday, a weekend, or the middle of the night, our team is ready to tackle your most urgent drain and plumbing issues with speed and efficiency, minimizing damage and restoring your home to normal as quickly as possible.
“Excellent service – They came, they fixed!!
Our kitchen sink was completely blocked and regular snaking didn’t work. Vladimir from Master Drain came on a Saturday night and worked for two hours to clear the drain… Vitaliy kept in touch so we knew when they were coming, and everything is working great. We truly appreciate that real service still exists!!”
— Michele Peterson-Badali (March 2025, Google)
“We had an ancient clay pipe burst under our front porch, causing a sewer backup in our basement. Master Drain and Water Works were here the same day, dug out under the porch, replaced the pipe and backfilled the digging all within the same day!”
— Rhiannon Vogl (May 2020, Google)
“I called on a holiday weekend about my blocked and leaking kitchen sink. The service person came quickly, was competent and completed the job cleanly and with the ease of the skilled craftsman that he was. And for a fair price!”
— Marla Bronstein (June 2019, Google)
From diagnosing complex issues in century-old homes to deploying the latest in plumbing technology, our team’s expertise is our greatest asset. We take the time to explain the problem, outline your options, and ensure you feel confident in the solution. Our goal is not just to fix the issue at hand, but to provide lasting repairs built on years of knowledge and experience.
“Vitaliy was the only plumber I found with the experience and knowledge to investigate and figure out what was actually going on. Instead of just snaking and leaving like the others did, Vitaliy took the time to identify the root problem… His team excavated a small part of the basement floor and replaced the problem section of plumbing.”
— Mike Prentice (August 2024, Google)
“We are new homeowners and they helped us understand the issue at hand as we live in an older house. It ended up being a larger job than we had anticipate however Vitaliy was able to explain what was a priority. Very professional and did a great job cleaning up after repair was completed.”
— Katie Baldwin, Scarborough (February 2025, Homestars)
“If I can give them six out of five stars, I would. First, I would like to say a BIG thank you for their professionalism – it is a rarity these days and they are a gem! I have dealt with nightmare contractors in the past… their price is very reasonable and comparable to other companies, but definitely priceless for their workmanship, professionalism, and expertise.”
— Joannie Leung (April 2018, Google)
We understand that having work done in your home can be disruptive. That’s why our crew treats every job site with the utmost care and respect. From laying down protective tarps and plastic sheeting to ensuring a meticulous cleanup after the work is complete, we leave your home as tidy as we found it.
“I had a drain in my basement under the concrete floor back up… First however they put tarps down from the front door and down the basement stairs. The crew began by putting up plastic sheeting to protect the surrounding work area. Next, they excavated the spot where the drain pipe had broken, cleared away all the resulting concrete and debris, and installed the new drain. To finish, the team returned to cement the floor and completed the job with another thorough cleanup.”
— Curt Erixon (December 2023, Google)
“This job required that our front lawn be dug out to replace the plumbing line out to the city. The team worked quickly and efficiently, and by the time they had finished, it honestly looked as though the giant hole had never been there. They took great care to keep the grass intact…”
— Cailleah Scott-Grimes (June 2019, Google)
“We were reluctant to do the work because of concerns about damaging landscaping and the front garden but they were surgical and very precise. They kept the worksite clean, executed meticulously and finished early.”
— Christine Davis (March 2021, Google)
Trust is the foundation of our business. We are committed to providing honest assessments and transparent, competitive pricing. Our clients appreciate that we stick to our quotes, offer great value for the high quality of our work, and never pressure them into unnecessary services.
“Vitaly came out and looked the job over and gave me a quote that was substantially lower than a second quote for replacement of the lead pipe. …The work was done on time and the job was left clean. I’d highly recommend Master Valve for this type of work.”
— HomeOwner (October 2017, Homestars)
“Vitaliy’s pricing is very fair, detailed and accurate. He’s great to work with and his team are super-professional. If I have any plumbing issues in the future I’ll call Vitaliy directly and won’t work with any other plumbers.”
— Mike Prentice (August 2024, Google)
“At every step of the way he kept me in the loop, always responding at the time he promised or earlier. The job was completed earlier than promised and the site was left clean. I would highly recommend Master Drain & Water Works.”
— HomeOwner (June 2019, Homestars)
Navigating city permits, inspections, and rebate programs can be a daunting task for any homeowner. Our team has extensive experience with these processes and handles the paperwork for you. From securing permits for backwater valves to filing for the City of Toronto’s lead pipe replacement program, we make the process simple and ensure you get the rebates you’re entitled to.
“Great job filing paper work with Toronto City hall to get grant.”
— Kevin Moloney (June 2024, Google)
“They handled all the paper work and follow up with the city making the experience very painless, all I have to do is mail in some form. I would not hesitate to hire them again…although I really hope I don’t have to.”
— Alex Wong (December 2019, Google)
“He took care of the permit and some issues that came up with it, came and installed the valve without leaving a mark in the house, and then did and submitted our City of Toronto Rebate. All at a very reasonable price. So professional.”
— M H (July 2020, Google)
